Privacy Policy
At ProteinX, your privacy is important to us. This privacy policy explains what information we collect, how we use it, and how we protect your data when you visit our website or place an order. By using our site, you agree to this policy.
Who we are
ProteinX is a registered supplement retailer based in Oman. We operate two physical branches and provide online sales and delivery services nationwide.
Contact Information:
- Website: https://proteinxstore.com/
- Email: info@proteinxstore.com
information we collect
We collect data to process your orders, improve services, and enhance your shopping experience.
Personal Details:
- Name
- Phone number
- Email address
- Shipping and Billing addresses
Order Details:
- Products Purchased
- Order history
- Delivery preferences
Account Details:
- Login credentials (if you create an account)
- Saved addresses and order preferences
Payment Information:
- Processed securely through payment gateways, we do not store full card numbers.
Technical Data:
- IP addresses, browser type, and device info
- Cookies and analytics data for site performance
How we use your information
We use your data to:
- Process and deliver orders
- Provide customer support
- Communicate order status and updates
- Improve website functionality and shopping experience
- Send promotional content (only if you opt-in)
- Detect and prevent fraudulent or unauthorized activity
Reviews, ratings & comments
When you leave reviews or comments:
- We collect your name, star rating, comment text, and any uploaded images.
- Your feedback may appear publicly on our site to help other customers.
- Reviews remain indefinitely unless you request removal.
Sharing your information
We do not sell your personal information. We only share data with trusted partners.
- Courier Services – To deliver your orders
- Payment Gateways – To process transactions securely
- Analytics Tools – To monitor site performance (e.g., Google Analytics)
- Email & Marketing Services – For opt-in newsletters or offers
All partners must follow strict data protection policies.
Data protection
- Our website uses SSL encryption and secure servers
- Payment data is processed via PCI-compliant payment providers
- Access to your data is restricted to authorized staff only
Data retention
We keep your data only for as long as necessary to:
- Process and deliver your orders.
- Provide customer support and services.
- Meet legal, tax, or accounting requirements.
- Maintain site functionality and improve user experience.
We also retain:
- Comments, reviews and star ratings – These are kept indefinitely so that the future visitors can see products feedback. You may request deletion of your own comments or reviews at any time.
- Account information – Stored until you delete your account or request removal.
- Transaction records – Retained for legally required period to comply with business and accounting laws.
When your data is no longer required, we securely delete or anonymize it.
What rights you have over your data
You may request to:
- View or receive a copy of your data
- Correct or update personal details
- Delete your data unless legally required to retain it
- Opt out of promotional messages
Contact us directly to exercise these rights.
Third party content & links
Some pages may include links or embedded content (videos, images) from other websites. These sites may collect data independently and have their own privacy policies.
Policy updates
We may update this Privacy Policy from time to time. Any significant changes will be announced on our website.
Contact us
For privacy-related questions or data requests:
Email: info@proteinxstore.com