Return & Refund Policy

We accept returns within 7 days of delivery, provided the following conditions are met:

• The product is unopened and in its original sealed packaging
• The product has not been used, tampered with, or damaged by the customer
• The original receipt or proof of purchase is available
• The return request is submitted within 7 days of receiving the order

If you received the wrong product or your order arrived damaged, we take full responsibility and will arrange a free replacement at no additional cost.

Contact us via WhatsApp or email within 48 hours of delivery with your order number and photos. We will arrange pickup and replacement promptly.

Follow these steps to initiate a return:

1. Contact our team via WhatsApp at +968 9061 5827 or email info@proteinxstore.com
2. Provide your order number, the item you wish to return, and the reason
3. Our team will review your request and respond within 24 hours
4. If approved, we will arrange pickup or you may drop it off at any of our 3 branches
5. Once received and inspected, your refund or replacement will be processed

Once your return is approved and the item is received and inspected:

• Refunds are processed back to your original payment method
• Refunds are completed within 3–5 business days of approval
• Shipping fees are non-refundable unless the return is due to our error

You may drop off eligible return items at any of our physical branches during working hours:

• Al Hail Branch — Muscat
• Azaiba Branch — Muscat
• Sohar Branch — Sohar

• ProteinX reserves the right to refuse returns that do not meet our policy conditions
• All products are quality-checked before dispatch to ensure authenticity and condition
• Returned items are inspected before any refund or replacement is issued
• Abuse of our return policy may result in future orders being restricted
• This policy applies to online orders only — in-store purchases follow branch-specific terms