Return & Refund Policy

At ProteinX, we’re committed to making sure you’re completely satisfied with your purchase. If something isn’t right, we’ll do our best to make it right.

Return Period

You can request a return or exchange within 7 days of receiving your order.
Items must be sealed, unused, and in their original packaging to be eligible.

Items That Cannot Be Returned

Opened or used supplements
Products purchased during clearance or “final sale” offers
Freebies, gift cards, or promotional items
Perishable goods

Refund Process

Please make sure to include your order number when requesting a return, refund or exchange. Without the order number or any
proof of purchase, the refund might not be possible.
Refunds are issued back to your original payment method within 3–5 business days after we receive and inspect your return.
Delivery charges are non-refundable, unless we made a mistake on your order.

Exchanges

Got the wrong product or a damaged item? We’ll replace it free of charge.

Return Shipping

Customers are responsible for return shipping costs unless the order was incorrect or arrived damaged.

Damaged or Missing Items

Please contact us immediately if your order arrived damaged, missing items, or incorrect.

How to Contact Us

Email: info@proteinxstore.com
Phone: +968 9061 5827 / +968 7811 5893
Contact Us page

We’re here to help, and we’ll make the process as simple as possible for you!